Gartner Hype Cycle 2017 – As global experts in operational excellence, one of our key strengths is mid-/back-office workforce optimisation (MBWFO), which has been given a High Benefit rating. MBWFO “is designed to enhance productivity and improve the operational performance of mid-and back-office workers, who typically hold administrative and support roles.”
In the Gartner Hype Cycle report, Gartner analyst Sam Grinter explains that, “MBWFO is increasingly becoming a focus for employers that are looking to both achieve a more efficient labour spend for groups of similarly skilled workers doing repetitive and common tasks, and ensure that workers are motivated and productive.”
In recent years, the majority of MBWFO activity has occurred in sectors such as retail banking and financial services. However, given the long-term benefits MBWFO provides for operational performance, it is predicted to expand across multiple industries.
Grinter advocates that, “The workflow within a MBWFO suite provides incremental value that cannot be obtained by deploying stand-alone functions, such as employee performance management and workforce management. Therefore, map out the value of these associated workflows to justify an integrated WFO strategy.
“Furthermore, deploying MBWFO can also be used to support automation or other digital workplace initiatives that impact the nature of work or the provision of labour for the mid and back office.”
At Enlighten, our mission is to continue to educate the market about our robust MBWFO solution, and the advantages of enhancing productivity through more visible performance metrics.
If you would like to find out more about Enlighten’s proven MBWFO platform, please don’t hesitate to contact us. Visit the contact page on our website to find an Enlighten office near you, and schedule an appointment with us through our contact page today.
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