Business process outsourcing, both onshore and offshore, is a very competitive business with great opportunity for those players who wish to compete by increasing productivity per FTE.
Enlighten offers a way to raise productivity and capacity by a dramatic and sustainable margin. For BPOs, the program means gaining greater control over capacity, cost and quality and therefore be far more competitive when the contract provides suitable rewards. This productivity and control advantage can be used as an “offensive weapon” to win new business.
Enlighten’s transformation program and its supporting SaaS metrics and planning systems provides the performance changes you are looking for—without the need to change your current IT systems, and without disruptive outsourcing. Over the course of twenty weeks the program will transform your back-office culture. Your teams will be focused on performance and quality, fueled by the analytics that give every team member and manager productivity, efficiency and quality metrics.