PROACTIVE AND TRANSPARENT OPERATIONS

We enable dramatic, sustainable operational transformations that engage employees, empower managers and create visibility across the business. This improves performance faster than you ever imagined possible. So fast, the typical ROI is six months.

YOU'LL SEE RESULTS. GUARANTEED.

On average, our clients see:

28%

EMPLOYEE ENGAGEMENT GAIN
Pulse surveys consistently show engagement gains with comments like "Enlighten Team Turbos keep us focused on our goals on a daily basis"

60%

BACK OFFICE PRODUCTIVITY GAIN
60% productivity gains within 20 weeks, often 100% gains within the first year. There's no faster way to measurable cost savings

40%

IMPROVED CUSTOMER SERVICE
Typical gains include reduced complaints, cycle times and backlogs (20-70%), together with improved quality and gains in Net Promoter Scores (40%)

CLIENTS AND THOUGHT LEADERS SPEAK TO OUR EFFECTIVENESS

DATA AND MANAGEMENT DISCIPLINES TO ENGAGE & EMPOWER. ALL IN ONE PLACE.

An Enlighten transformation empowers team members and managers with actionable daily metrics. The software solution provides powerful forecasting and planning tools which, together with the introduction of management disciplines, drives continuous improvement. Our SaaS solution requires minimal IT involvement to get you up and running quickly.

WE COACH & MENTOR YOUR TEAM FOR SUSTAINABLE CULTURAL CHANGE

Our lean methodologies help managers identify waste and available capacity, so they can continuously optimize efficiency without compromising quality and customer service. Supported by intensive coaching, mentoring and practical software analytics, managers learn to integrate planning, forecasting, and scenario modeling into their routines. New habits are embedded for sustainable continuous improvement.

WE HELP BUSINESSES LIKE YOURS

Our clients represent a broad range of global and local businesses with back-office and contact center operations. From banking and wealth management to P&C, life and health insurance, we can help your team transform and deliver exceptional value.

FEATURED INSIGHTS

Enlighten On-Site Assessment

Enlighten conducts an on-site assessment before every project to ensure fit and to review existing management practices /tools. A typical on-site assessment takes 4-5 days followed by a presentation of findings, projected benefits and ROI.  Our process is fast, but thorough - and we back up our projections with guarantees you can count on.
LATEST NEWS

Enlighten Tech Helps Northern Trust Find Resources to Share the COVID-19 Workload

To keep its asset servicing functions running smoothly, Northern Trust is using technology from performance management...

DO YOU WANT TO TRANSFORM YOUR OPERATIONS?