PROACTIVE AND TRANSPARENT OPERATIONS

We enable dramatic, sustainable operational transformations that engage employees, empower managers and create visibility across the business. This improves performance faster than you ever imagined possible. So fast, the typical ROI is six months.

YOU'LL SEE RESULTS. GUARANTEED.

On average, our clients see:

28%

EMPLOYEE ENGAGEMENT GAIN

Pulse surveys consistently show engagement gains with comments like "Enlighten Team Turbos keep us focused on our goals on a daily basis"

60%

BACK OFFICE PRODUCTIVITY GAIN

60% productivity gains within 20 weeks, often 100% gains within the first year. There's no faster way to measurable cost savings

40%

IMPROVED CUSTOMER SERVICE

Typical gains include reduced complaints, cycle times and backlogs (20-70%), together with improved quality and gains in Net Promoter Scores (40%)

CLIENTS AND THOUGHT LEADERS SPEAK TO OUR EFFECTIVENESS

"The combination of software, services, analytics and methodology is unique, and will not be easily replicated by other providers."

COOL VENDOR REPORT

Gartner

"What surprised me most about Enlighten was the amount of people engagement that results from applying the methodology and the tool. With the structure come great conversations and progressive operational improvements."

Vice President

Large US P&C Insurance Company

"Productivity gains and cost reduction are critical for our clients, but high customer service levels are just as important. We know from experience that the Enlighten Operational Excellence program gives our clients specific tools to achieve clarity around increasing productivity and customer service, while lowering costs and driving a high-performance culture."

JOHN VAUGHN

VICE PRESIDENT, DST SYSTEMS, INC

DATA AND MANAGEMENT DISCIPLINES TO ENGAGE & EMPOWER. ALL IN ONE PLACE.

An Enlighten transformation empowers team members and managers with actionable daily metrics. The software solution provides powerful forecasting and planning tools which, together with the introduction of management disciplines, drives continuous improvement. Our SaaS solution requires minimal IT involvement to get you up and running quickly.

Enlighten has successfully integrated with the below platforms, and many more! Our unique approach to connecting your data with ours, allows us to do the heavy lifting. Our methods come with automation potential in weeks, not months:

WE COACH & MENTOR YOUR TEAM FOR SUSTAINABLE CULTURAL CHANGE

Our lean methodologies help managers identify waste and available capacity, so they can continuously optimize efficiency without compromising quality and customer service. Supported by intensive coaching, mentoring and practical software analytics, managers learn to integrate planning, forecasting, and scenario modeling into their routines. New habits are embedded for sustainable continuous improvement.

WE HELP BUSINESSES LIKE YOURS

Our clients represent a broad range of global and local businesses with back-office and contact center operations. From banking and wealth management to P&C, life and health insurance, we can help your team transform and deliver exceptional value.

HEALTHCARE

INSURANCE

BANKING

WEALTH MANAGEMENT

BUSINESS PROCESS OUTSOURCING

ADMINISTRATIVE PROCESSING

FEATURED INSIGHTS

Enlighten On-Site Assessment

Enlighten conducts an on-site assessment before every project to ensure fit and to review existing management practices /tools. A typical on-site assessment takes 4-5 days followed by a presentation of findings, projected benefits and ROI. Our process is fast, but thorough - and we back up our projections with guarantees you can count on.

Select your region

Americas

Europe, Middle East, & Africa

Asia

Oceania

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