Many businesses, regardless of industry, have back-office processing and contact center operations where new approaches to measuring and optimizing productivity add exceptional value.
Enlighten’s solution has delivered improved employee engagement, better customer service and reduced costs of administrative processing to a wide variety of clients from retail and logistics companies to universities, local governments and federal agencies.
Enlighten’s transformation program and its supporting SaaS metrics and planning systems provide the performance changes you are looking for—without the need to change your current IT systems, and without disruptive outsourcing. Over the course of twenty weeks the program will transform your back-office culture. Your teams will be focused on performance and quality, fueled by the analytics that give every team member and manager productivity, efficiency and quality metrics.