Forward-thinking, innovative and visionary leaders
To meet our vision of being the partner that business leaders want to work with, we understand that a strong, experienced, effective and visionary team is needed, with the energy, commitment and drive to succeed. We deliver on our promise through our leading propriety methodology that combines business experience, technology and data analytics.
Tony Tregurtha
Tony is a change management expert with three decades’ experience in driving cultural transformations, operational excellence and business process improvement. As CEO and President of Enlighten, Tony is based in Boston and responsible for the Americas and European markets. His vision is to help clients deliver a quantum-leap improvement in operational performance.
Tony has been single-minded in his career focusing on how to create Operational Excellence. Whether it is developing new concepts, testing new methods or challenging traditional practices, Tony has been pushing new frontiers.
Previously, Tony worked for a range of large businesses internally as a Chief Operating Officer, and externally as an adviser to management. This has led him to have worked with over 100 large institutions in 15 different countries around the globe, including the US, UK, Australia, Singapore, New Zealand, Hong Kong, Malaysia, Indonesia, India, China and the Middle East.
Sharon Ritchey
Sharon has over 20 years’ experience in executive management, focusing on P&L growth, Operations, Data & Analytics, Digital, Technology and Customer Experience. She has held leadership positions at Citibank, GE Capital, The Hartford, and AXA US and serves on the Board of Directors for private and not-for-profit organizations.
She holds a BA in Marketing and an MBA from Eastern Kentucky University. In 2008, she earned a second MBA from the Kellogg School of Management at Northwestern University.
Sharon was a client of Enlighten’s. Understanding the power of the solution, she became an advocate. She subsequently became an Advisory Board member, and most recently joined Enlighten as Chief Strategy Officer. Working with Tony and the Enlighten team, she is leading projects to enhance an already robust implementation model.
John Henderson
As Chief Legal Officer at Enlighten USA and Enlighten Australia, John manages the legal requirements of the organization, working closely with the Group Board, sales and implementation teams.
After John graduated from law school, he established his own law firm, where for 10 years, he developed the skills suitable for assisting early-stage, rapidly growing companies. For the next 17 years, John became a stakeholder in pioneering projects in various industries across Australia, New Zealand, Asia and the United States, including water desalination, hardwood plantations, telecommunications and software development. He established high-level relationships as an executive adviser for the founders of those small-medium enterprises.
Amanda Windle
As the Chief Lead Engagements, Amanda Windle focuses on ensuring our existing and prospective clients have a seamless and exceptional experience with the Enlighten Software and Change Management implementations. Amanda focuses on the life cycle of a client’s relationship with Enlighten, from business development, marketing and relationship building, to assessment, implementation, and post project support. She has been a key member of the Enlighten team since 2016 and has served numerous roles in both delivery and back office. Most recently, Amanda spearheaded the Program Excellence department which focuses on ensuring a consistent implementation and post implementation experience for our existing clients.
Amanda has extensive expertise in marketing and takes the lead in positioning Enlighten as a global leader in back-office productivity metrics software, to catapult the business to new heights through business development, marketing and relationship building.
Dr. Ian Boyd
Ian is a respected business leader and software expert with over 30 years’ experience in the information and communication technology sector. Having worked in a variety of project management, software development and senior consultancy roles, Ian brings extensive industry experience to the role of Chief Information Officer at Enlighten.
Ian specializes in the architecture, design and implementation of innovative software products and services. Across every project, he applies strategic thinking to drive operational excellence and sustainable results. Throughout his career, Ian has created cutting-edge computer applications for a diverse range of projects, including document search, television, financial services and records management.
Steven Corry
Steven is a high-level technology leader with a strong background in solution architecture, software development and agile methodologies. He is a Microsoft Certified Technical Specialist and has a 1st class honors degree in Information and Communication technology, specializing in Software Engineering and Network Management.
Steve has designed and implemented a vast number of large scale, high volume, business solutions for large global customers. Outside of the corporate domain, he has architected and built complete end user entertainment applications for consumer devices such as phones, XBOX & touchscreen displays.
Emily McWalker
As Chief Innovation Officer, Emily reduces complexities in large data sources and delivers seamless integration between client workflow systems and the Enlighten software package. Emily is a business leader with extensive experience in software development and operational improvement.
Emily was drawn to Enlighten because of their hands-on approach to coaching and mentoring clients through the management disciplines required to achieve true operational excellence. Previously, Emily consulted to Australian government departments and banking institutions to improve legal and operational processes. She graduated from the Queensland University of Technology with Honors in Law and Economics.
Debra Sulser
Deb is a global leader of human capital who brings more than two decades of talent acquisition, development, and retention expertise to Enlighten. She has led the Human Capital Management (HCM) function at numerous SaaS/professional services firms, supporting teams in the U.S., Europe, South America, Asia and the United Kingdom.
She has deep expertise in HCM and is known for scaling high growth organizations through the lens of providing forward looking strategic counsel with a tactical hands-on approach. In her role at Enlighten, she is committed to attracting bright, passionate, and highly driven individuals to join our team and to perpetuate our collaborative and team based culture.
Sarah Coughlin
As Head of Enlighten Institute of Management (EIM), Sarah brings to the role an extensive career extending in customer services, contact services and administration, change management and performance coaching.
Sarah has had nearly 15 years holding key management positions both nationally and globally delivering change programs resulting in sustainable performance improvements and behavioral change for the organizations.
Sarah is dedicated to enabling managers’ to manage through knowledge and education. Sarah’s focus on training leaders utilizing EIM’s extensive training courses enables individuals to become the best they can be.
Nicholas Olson
As the Senior Vice President & Global Director of Finance, Nick leads and oversees the global financial reporting of Enlighten across all its locations. With more than a decade experience spanning professional services, consulting, financial services and public accounting, Nick joined Enlighten from Alantra USA, a global investment banking and asset management firm, where he served as Controller and managed the finance and accounting for their US operations. Prior to that, he was the Controller at Keystone Strategy, an economic and strategy consulting group.
Nick is a Certified Public Accountant and holds a Bachelor’s Degree in Business and a Master’s Degree in Accounting from Babson College in Wellesley, Massachusetts. He was drawn to Enlighten because of the company rapidly growing global business and the opportunity to work with a diverse and talented group of people.
Jeff Smith
As the Chief Global Delivery Officer, Jeff leads the Enlighten Global delivery team and is responsible for supporting the company’s rapidly growing global business, while continuing to drive new engagements with both current and prospective clients. Jeff’s goal is to work with his team to deliver exceptional benefits to Enlighten’s clients whilst maintaining engagement at all levels of the organization.
Jeff has more than 30 years of experience as a line manager and a change and transformation expert. He brings a well balanced approach to program delivery having worked as both an internal and external consultant whilst also using Enlighten tools and methodology in line management roles. Jeff has been with Enlighten for 17 years, and his comprehensive experience and knowledge will be a valuable fit to assist in the next stage of Enlighten’s global growth plan.
Mark Pereira
Mark is a results-driven, management executive with over 30 years of experience in banking, insurance and micro-finance operations. He has been instrumental in setting up and expanding business operations in start-up companies in India and brings in a wealth of experience in adopting technology across operations in various business sectors.
He has an MBA from Boston College in Management Information Systems. As Chief Operations Officer based in Mumbai, India, he manages a team of dedicated consultants who work 24X7 with Enlighten’s clients all over the globe.
Katrina Ward
Katrina is the Vice President of Operations based in EMEA bringing 25 years experience mainly from within the Financial Services Sector.
After graduating from Heriot-Watt University Edinburgh, Katrina embarked on a career with GE where she gained her six sigma Black Belt Certification and Master Black Belt qualification. She has gained extensive experience in Business transformation, Project Implementation and Operations Management within large Financial Service Institutions such as Royal Bank of Scotland, Tesco Bank and Barclays Bank.
Katrina was a client of Enlighten and was so impressed with both the company and its product, together with her strong passion for Operational Excellence making the move to join the team was an easy decision. Since joining Enlighten her focus has been on steadily building a successful EMEA team to accommodate the company’s global growth.
Claudio Dalla Venezia
As Enlighten’s Chief Lead of Continuous Improvement, Claudio actively partners with clients’ Senior Leaders to formulate improvement strategies aligned to their strategic business objectives. Claudio has been instrumental in developing Enlighten’s Continuous Improvement Framework which is the ideal vehicle to help clients solve systemic, complex problems by getting to the root of the issue and deliver sustainable, transformational change while shifting the organization to a Continuous Improvement Mindset.
Claudio is a Lean Six Sigma Master Black Belt with extensive experience across service industries in delivering customer and business value by aligning operating models, process improvement, people capability, culture and technology to deliver transformational change. He is a devout Lean student having successfully built and established Lean Centers of Excellence within the Tier 1 Banking industry. Claudio has a strong focus on developing tomorrow’s leaders and improvement practitioners. He believes with the right data, engaged people and the right problem-solving approach, that improvement is inevitable!
- Management Team
- Board Members
Tony Tregurtha
Tony is a change management expert with three decades’ experience in driving cultural transformations, operational excellence and business process improvement. As CEO and President of Enlighten, Tony is based in Boston and responsible for the Americas and European markets. His vision is to help clients deliver a quantum-leap improvement in operational performance.
Tony has been single-minded in his career focusing on how to create Operational Excellence. Whether it is developing new concepts, testing new methods or challenging traditional practices, Tony has been pushing new frontiers.
Previously, Tony worked for a range of large businesses internally as a Chief Operating Officer, and externally as an adviser to management. This has led him to have worked with over 100 large institutions in 15 different countries around the globe, including the US, UK, Australia, Singapore, New Zealand, Hong Kong, Malaysia, Indonesia, India, China and the Middle East.
Sharon Ritchey
Sharon has over 20 years’ experience in executive management, focusing on P&L growth, Operations, Data & Analytics, Digital, Technology and Customer Experience. She has held leadership positions at Citibank, GE Capital, The Hartford, and AXA US and serves on the Board of Directors for private and not-for-profit organizations.
She holds a BA in Marketing and an MBA from Eastern Kentucky University. In 2008, she earned a second MBA from the Kellogg School of Management at Northwestern University.
Sharon was a client of Enlighten’s. Understanding the power of the solution, she became an advocate. She subsequently became an Advisory Board member, and most recently joined Enlighten as Chief Strategy Officer. Working with Tony and the Enlighten team, she is leading projects to enhance an already robust implementation model.
John Henderson
As Chief Legal Officer at Enlighten USA and Enlighten Australia, John manages the legal requirements of the organization, working closely with the Group Board, sales and implementation teams.
After John graduated from law school, he established his own law firm, where for 10 years, he developed the skills suitable for assisting early-stage, rapidly growing companies. For the next 17 years, John became a stakeholder in pioneering projects in various industries across Australia, New Zealand, Asia and the United States, including water desalination, hardwood plantations, telecommunications and software development. He established high-level relationships as an executive adviser for the founders of those small-medium enterprises.
Amanda Windle
As the Chief Lead Engagements, Amanda Windle focuses on ensuring our existing and prospective clients have a seamless and exceptional experience with the Enlighten Software and Change Management implementations. Amanda focuses on the life cycle of a client’s relationship with Enlighten, from business development, marketing and relationship building, to assessment, implementation, and post project support. She has been a key member of the Enlighten team since 2016 and has served numerous roles in both delivery and back office. Most recently, Amanda spearheaded the Program Excellence department which focuses on ensuring a consistent implementation and post implementation experience for our existing clients.
Amanda has extensive expertise in marketing and takes the lead in positioning Enlighten as a global leader in back-office productivity metrics software, to catapult the business to new heights through business development, marketing and relationship building.
Dr. Ian Boyd
Ian is a respected business leader and software expert with over 30 years’ experience in the information and communication technology sector. Having worked in a variety of project management, software development and senior consultancy roles, Ian brings extensive industry experience to the role of Chief Information Officer at Enlighten.
Ian specializes in the architecture, design and implementation of innovative software products and services. Across every project, he applies strategic thinking to drive operational excellence and sustainable results. Throughout his career, Ian has created cutting-edge computer applications for a diverse range of projects, including document search, television, financial services and records management.
Steven Corry
Steven is a high-level technology leader with a strong background in solution architecture, software development and agile methodologies. He is a Microsoft Certified Technical Specialist and has a 1st class honors degree in Information and Communication technology, specializing in Software Engineering and Network Management.
Steve has designed and implemented a vast number of large scale, high volume, business solutions for large global customers. Outside of the corporate domain, he has architected and built complete end user entertainment applications for consumer devices such as phones, XBOX & touchscreen displays.
Emily McWalker
As Chief Innovation Officer, Emily reduces complexities in large data sources and delivers seamless integration between client workflow systems and the Enlighten software package. Emily is a business leader with extensive experience in software development and operational improvement.
Emily was drawn to Enlighten because of their hands-on approach to coaching and mentoring clients through the management disciplines required to achieve true operational excellence. Previously, Emily consulted to Australian government departments and banking institutions to improve legal and operational processes. She graduated from the Queensland University of Technology with Honors in Law and Economics.
Debra Sulser
Deb is a global leader of human capital who brings more than two decades of talent acquisition, development, and retention expertise to Enlighten. She has led the Human Capital Management (HCM) function at numerous SaaS/professional services firms, supporting teams in the U.S., Europe, South America, Asia and the United Kingdom.
She has deep expertise in HCM and is known for scaling high growth organizations through the lens of providing forward looking strategic counsel with a tactical hands-on approach. In her role at Enlighten, she is committed to attracting bright, passionate, and highly driven individuals to join our team and to perpetuate our collaborative and team based culture.
Sarah Coughlin
As Head of Enlighten Institute of Management (EIM), Sarah brings to the role an extensive career extending in customer services, contact services and administration, change management and performance coaching.
Sarah has had nearly 15 years holding key management positions both nationally and globally delivering change programs resulting in sustainable performance improvements and behavioral change for the organizations.
Sarah is dedicated to enabling managers’ to manage through knowledge and education. Sarah’s focus on training leaders utilizing EIM’s extensive training courses enables individuals to become the best they can be.
Nicholas Olson
As the Senior Vice President & Global Director of Finance, Nick leads and oversees the global financial reporting of Enlighten across all its locations. With more than a decade experience spanning professional services, consulting, financial services and public accounting, Nick joined Enlighten from Alantra USA, a global investment banking and asset management firm, where he served as Controller and managed the finance and accounting for their US operations. Prior to that, he was the Controller at Keystone Strategy, an economic and strategy consulting group.
Nick is a Certified Public Accountant and holds a Bachelor’s Degree in Business and a Master’s Degree in Accounting from Babson College in Wellesley, Massachusetts. He was drawn to Enlighten because of the company rapidly growing global business and the opportunity to work with a diverse and talented group of people.
Jeff Smith
As the Chief Global Delivery Officer, Jeff leads the Enlighten Global delivery team and is responsible for supporting the company’s rapidly growing global business, while continuing to drive new engagements with both current and prospective clients. Jeff’s goal is to work with his team to deliver exceptional benefits to Enlighten’s clients whilst maintaining engagement at all levels of the organization.
Jeff has more than 30 years of experience as a line manager and a change and transformation expert. He brings a well balanced approach to program delivery having worked as both an internal and external consultant whilst also using Enlighten tools and methodology in line management roles. Jeff has been with Enlighten for 17 years, and his comprehensive experience and knowledge will be a valuable fit to assist in the next stage of Enlighten’s global growth plan.
Mark Pereira
Mark is a results-driven, management executive with over 30 years of experience in banking, insurance and micro-finance operations. He has been instrumental in setting up and expanding business operations in start-up companies in India and brings in a wealth of experience in adopting technology across operations in various business sectors.
He has an MBA from Boston College in Management Information Systems. As Chief Operations Officer based in Mumbai, India, he manages a team of dedicated consultants who work 24X7 with Enlighten’s clients all over the globe.
Katrina Ward
Katrina is the Vice President of Operations based in EMEA bringing 25 years experience mainly from within the Financial Services Sector.
After graduating from Heriot-Watt University Edinburgh, Katrina embarked on a career with GE where she gained her six sigma Black Belt Certification and Master Black Belt qualification. She has gained extensive experience in Business transformation, Project Implementation and Operations Management within large Financial Service Institutions such as Royal Bank of Scotland, Tesco Bank and Barclays Bank.
Katrina was a client of Enlighten and was so impressed with both the company and its product, together with her strong passion for Operational Excellence making the move to join the team was an easy decision. Since joining Enlighten her focus has been on steadily building a successful EMEA team to accommodate the company’s global growth.
Claudio Dalla Venezia
As Enlighten’s Chief Lead of Continuous Improvement, Claudio actively partners with clients’ Senior Leaders to formulate improvement strategies aligned to their strategic business objectives. Claudio has been instrumental in developing Enlighten’s Continuous Improvement Framework which is the ideal vehicle to help clients solve systemic, complex problems by getting to the root of the issue and deliver sustainable, transformational change while shifting the organization to a Continuous Improvement Mindset.
Claudio is a Lean Six Sigma Master Black Belt with extensive experience across service industries in delivering customer and business value by aligning operating models, process improvement, people capability, culture and technology to deliver transformational change. He is a devout Lean student having successfully built and established Lean Centers of Excellence within the Tier 1 Banking industry. Claudio has a strong focus on developing tomorrow’s leaders and improvement practitioners. He believes with the right data, engaged people and the right problem-solving approach, that improvement is inevitable!